I had a question for organizations who have a FaceBook page and other social media forums that they actively use to support their rescue/organization. We have volunteers and a social media person who do our posting. Posting is great, but many times there comes a barrage of questions, and questions that we don't want to (or have time) to turn into a social media conversation. Also, our team posting may not necessarily know the answer to the specific question. We advise people if they have questions to contact us directly at our email or even call us. It seems this is not satisfactory to people and they want the answers to their questions on social media.
Does anyone else experience this and if so, how do you handle it?