Unfortunately you are going by one person's comment. Did you ask that person if she has checked her email. I get comments like this frequently. When we receive an application I immediately respond with:
We have received your application
We will contact you if the application is approved
Thank you for wanting a rescue dog.
Even though we say we will contact you if you are approved, If an application comes in that does not fit into our protocol. We send a message about that.
I do not have the time to make a phone call. Oh, and btw, This is a home based rescue so maybe more research on this on your side before you generically say they are not contacted.
People will call me on a dog when it specifically says on the detail of the pet that to start the adoption process one must submit an application. I can not always answer the phone with the number of phone calls we get....
Again, I have to say that people in the areas that are wanting to support rescues/shelters need to support the rescue and shelter groups that are trying so hard to save lives but yet are constantly getting bashed. I've been doing this for 11 years (licensed and a 501c3 corporation) I am so burned out from all the bashing that I get....we as rescues cannot do anything right for the population. And, that isn't even getting to the people that won't get dogs spayed/neutered and continue putting more puppies and dogs at risk.....I'm tired, I am going to back away from rescue because of how we are treated now I feel we are getting it from the organizations that are supposed to be supporting us. It's a Shame.