I am looking for advice or examples of communication to use with adopters who are waiting to adopt their animal due to a spay/neuter surgery, dental, rabies vaccine, etc. We only have a vet at the shelter 3 days a week, so our adopters often have to wait 1-3 weeks before taking their animal home. This results in our Adoption Team having to call adopters week after week with little to no update. We are struggling with finding the right phrases to use so that we inspire confidence in our work but don't overshare our medical procedure.
Currently, our medical staff prefers not to share when an animal is scheduled for surgery, because they feel it gives them false hope since our surgery schedule changes "minute to minute". So we tell adopters we do not know when the animal will be altered but will call you as soon as it is done. We also require adopters to schedule the adoption appointment within 24-48 hours once the animal is available to avoid artificially extending their length of stay. So, we call adopters when the animal is ready and since they haven't heard any approximation of when the animal is going to be ready they have scheduled vacations, work meetings, etc and cannot come within the 48 hours.
Please help us!